Shipping & Delivery

Current service: sandbox testing. Payments, balances, shipping labels and payouts are test workflows. Do not pay real money or send physical goods. Consumer-rights information below does not turn a test order into a commercial sale.

Effective: 20 October 2026 · Operator: POKEMARKET OÜ (registry code 17628205) · Support: support@mypokecard.eu / in-platform support ticket

Where we deliver

PokeCard connects buyers with individual and business sellers. Eligible delivery destinations, parcel lockers and carriers are presented at checkout according to the seller's dispatch location, the buyer's destination, parcel dimensions and the active shipping integration. The platform is aimed at Estonia, Latvia and Lithuania, and may display additional eligible countries only when supported by the live checkout. Finland is selectable only where Montonio returns an available carrier and parcel machine. A country selector alone does not guarantee an available route.

Delivery companies and prices

Depending on the route and availability, checkout may offer Omniva, DPD and SmartPosti parcel delivery. The complete shipping charge in EUR is calculated and shown before payment. The current sandbox uses fixed platform parcel charges: S €2.49, M €2.99, XL €3.99. One charge applies per seller checkout, based on the largest selected item size. Carrier availability is dynamic; the charge is not a live carrier price quote. No real dispatch or delivery estimate is promised for sandbox orders.

Dispatch and delivery times

The seller must dispatch the order by the deadline displayed in the order details and provide the item with protective packaging, any required carrier label and accurate shipment dimensions. Sandbox orders have a three-day dispatch deadline once payment and any required delivery selection are complete; the deadline is displayed in the order. Test tracking events do not establish a real delivery. Real delivery-time ranges will need to be disclosed before commercial shipping starts. Cross-border delivery and holidays may extend those estimates. If delivery is significantly delayed, buyers should submit a support ticket using their order number.

Tracking and delivery verification

When technically available, parcel scans from the selected carrier automatically update order status (prepared, collected, in transit, available for pickup, delivered or returned). Creating a label does not establish that the parcel was actually handed over. An order marked delivered is based on available carrier events and may be disputed with evidence. A buyer should check the parcel and contents promptly after collection.

Packaging, damage and missing items

Sellers must use robust, moisture-resistant packaging appropriate for collectible cards: protective sleeves/toploaders or equivalent rigid protection, securing the contents against movement, and a suitable outer package. A high-value or graded item may require additional padding and protection. Packaging requirements do not reduce any mandatory seller responsibility for delivery.

If the parcel is damaged, missing, delivered to the wrong place or shows signs of tampering, the buyer should retain packaging and labels, photograph the item and parcel, preserve tracking details, and open Order → Report a problem or contact support@mypokecard.eu as soon as reasonably possible. The platform may request evidence from the seller or carrier and pause the related payout while investigating.

Uncollected parcels and returns to sender

Carrier pickup deadlines appear in tracking or carrier messages. An uncollected parcel may be returned to the sender and can cause additional carrier charges. Any charge passed to a consumer must be disclosed beforehand and comply with applicable law; a consumer's mandatory withdrawal and defect remedies remain in force. Do not send a return to POKEMARKET OÜ's registered address unless Support has expressly instructed you to do so.

Risk and ownership

Where consumer law applies, risks of accidental loss or damage during delivery pass according to mandatory applicable rules; a trader cannot transfer shipping risk to the consumer earlier than the law allows merely by handing the parcel to its chosen carrier. For private-party transactions, applicable contract law and the agreed delivery method determine risk, subject to the platform's dispute process.

Questions and support

Use Account → Purchases → Report a problem, Contact → Open support tickets, or support@mypokecard.eu. State the order reference, carrier, parcel number and issue. Statutory claims may also be made directly against the actual seller identified in the order.