Contact & Legal Information
Current service: sandbox testing. Payments, balances, shipping labels and payouts are test workflows. Do not pay real money or send physical goods. Consumer-rights information below does not turn a test order into a commercial sale.
PokeCard is operated by POKEMARKET OÜ (Estonia).
| Information | Details |
|---|---|
| Legal name | POKEMARKET OÜ |
| Registry code | 17628205 |
| Registered address | Ridva tn 9, Saue, 76506, Estonia |
| support@mypokecard.eu | |
| Website | mypokecard.eu; pokecard.ee is an existing alias |
| Support tickets | Contact → Open support tickets; signed-in users can also use order-specific support |
What can we help with?
Order and payment queries, parcel delivery and tracking, support for returns, complaints and seller disputes, suspicious or counterfeit listings, account issues, privacy or data rights requests, and platform billing.
Please include the order or listing reference. For a physical return, contact the seller or request approved return instructions first; do not automatically mail a return to the registered office.
Complaints and disputes
Where POKEMARKET OÜ is the relevant trader, we respond to written consumer complaints in line with Estonian consumer law, ordinarily within 15 days, or provide written justification for any lawful delay. Consumers may seek assistance from the Estonian Consumer Protection and Technical Regulatory Authority and, where eligible, the Consumer Disputes Committee: https://ttja.ee. For purchases from another business seller, that seller remains the sales-contract counterparty; PokeCard provides a dispute/support route.
Transparency
PokeCard is an independent marketplace and is not affiliated with or sponsored by The Pokémon Company, Nintendo, Game Freak or Creatures. Test checkout displays the item, fees and delivery total. Sandbox balance and payment amounts have no real-money value; do not send physical goods for test orders.
Customer service
Customer service is available by email at support@mypokecard.eu and through account support tickets. Telephone support is not currently offered.