Policies & customer information

Current service: sandbox testing. Payments, balances, shipping labels and payouts are test workflows. Do not pay real money or send physical goods. Consumer-rights information below does not turn a test order into a commercial sale.

Effective date: 20 October 2026
Platform: mypokecard.eu (and pokecard.ee where redirected or operated by the same entity)
Operator: POKEMARKET OÜ, Estonian registry code 17628205
Registered address: Ridva tn 9, Saue, 76506, Estonia
Contact: support@mypokecard.eu; in-platform Support / Submit a ticket

1. What PokeCard is

1.1. PokeCard is an independent online marketplace for collectible trading cards and related collector products. It allows registered users to list, buy, sell, make offers and participate in auctions. It also offers optional marketplace services such as listing promotion and PokeCard Pro.

1.2. POKEMARKET OÜ (“PokeCard”, “we”, “us”) operates the platform. Unless a listing expressly names POKEMARKET OÜ as the seller, PokeCard facilitates the sale and is not the seller of the card. The contract for the card is between the buyer and the seller identified in the listing and order details; a separate services contract exists between the user and PokeCard. We do not describe the payment flow as an escrow or deposit guarantee.

1.3. PokeCard is not affiliated with, endorsed by, or sponsored by The Pokémon Company, Nintendo, Game Freak or Creatures. All trademarks belong to their owners.

1.4. These Terms govern the platform's services. Mandatory consumer rights and other statutory rights always prevail over conflicting provisions of these Terms.

2. Who may use the platform

2.1. Users must be at least 18 years old and legally able to enter contracts, and provide correct registration and contact details. An account is personal unless registered as a business account. Users must keep their credentials secure.

2.2. Sellers must truthfully identify whether they act as a private seller or trader/business. This status must be clearly displayed to buyers before purchase. An individual who regularly trades commercially may be a trader even without registering a company; merely selecting “private seller” does not change legal status.

2.3. Business sellers must provide the information required by law, including legal identity, registered address, business contact details and relevant registration/tax details. We may request verification and suspend selling until necessary checks are completed. We may also request tax reporting information where legally required.

2.4. We may restrict or suspend accounts for fraud, counterfeit listings, payment abuse, illegal content, material breaches or security risks. Users may request reasons and contest an account or content moderation decision via Support, subject to applicable law.

3. Listing requirements and authenticity

3.1. Sellers must own or have lawful authority to sell the item; show accurate card name, set, language, edition, condition, quantity, grading and any defects; use truthful photos; and disclose damage, alterations, resealing or other important information.

3.2. Counterfeit, stolen, intentionally misrepresented or otherwise unlawful goods are prohibited. A slab, grade or claimed authenticity must be accurately described; an unverified claim is not a platform guarantee. Sellers are responsible for accurate titles and images and for packaging cards securely.

3.3. A seller must not list an item that is unavailable or simultaneously sell it elsewhere after a buyer has committed to purchase. We may remove or correct misleading listings and freeze disputed transactions, while observing applicable rights.

3.4. Listing order may be influenced by relevance, filters, freshness and paid promotion. Promoted items must be visibly identified as such. Promotions do not mean PokeCard has verified authenticity or seller reliability.

4. Prices, orders and payment

4.1. Item prices are shown in EUR. The listing and checkout identify the seller, item price, applicable taxes if any, delivery price, platform/payment service charges and the complete amount payable before the buyer places a binding order. Any seller-side fees must likewise be shown before a seller accepts the relevant service or sale. We do not add hidden charges after a purchase is confirmed.

4.2. The buyer service fee for a standard marketplace purchase is calculated from the current checkout rate and shown separately before confirmation; standard marketplace seller commission is €0.00. Auction fees are 2.5% of the winning item price for each party, reduced to 2.0% for a Pro participant. Pro reduces the marketplace percentage buyer fee by 0.5 percentage points, with a minimum of zero; fixed charges and delivery are unchanged. Promotion costs 1% of the listing price plus €0.49 for 24 hours. These amounts are simulated during sandbox testing. The checkout quotation is the applicable offer; no real-money marketplace tariff is announced by these test prices.

4.3. Payment options presented at checkout are processed using Montonio and/or the payment institutions or banks specifically identified in the checkout. Available methods can vary by country and transaction. We do not store full bank-card credentials. Payment is due when the buyer confirms the payment obligation.

4.4. A successful payment initiates the order workflow. An order may be cancelled and paid amounts returned where payment verification fails, the item is unavailable, fraud is suspected or the law otherwise requires it. The order record is available in the buyer and seller dashboards. Contact support for a copy. Sandbox confirmations do not evidence a real payment.

4.5. Buyers and sellers must not divert a PokeCard-originated transaction off-platform to avoid applicable fees or protections.

5. Offers, auctions and reservations

5.1. Sellers may accept, reject or counter offers. An accepted offer creates the right or obligation to complete the purchase under the terms presented to the parties, subject to checkout and applicable consumer law.

5.2. Sellers may offer auctions with durations shown in the auction interface (currently 24, 48 or 72 hours). A qualifying bid near the end can extend the closing time under the displayed anti-sniping rule (currently bids within the final 2 minutes). The current highest bid and total fees must be visible before bidding. Auction bids must be genuine. The winner is required to complete payment, subject to mandatory rights and platform dispute safeguards.

5.3. Auctions currently use sandbox balance with no real-money value. Bids reserve the amount and applicable charges; outbid holds are released and winning bids settle from the reserved test balance. Sandbox deposits and withdrawals are simulations. Do not deposit real money or send physical cards for test orders.

5.4. Online-only auctions do not automatically remove a consumer's statutory withdrawal rights when buying from a trader. Statutory exceptions apply only where legally established.

5.5. Cart reservations, where offered, are temporary (currently up to 15 minutes) and do not guarantee purchase after expiry or failed payment.

6. Shipping and order completion

6.1. Eligible delivery methods and destinations are those shown in the checkout. Integrated providers currently include Omniva, DPD and SmartPosti where enabled. International shipping availability depends on carrier coverage and live configuration. Finland and any other destination are available only when checkout returns a carrier and parcel machine for the selected route.

6.2. Current sandbox parcel charges are S €2.49, M €2.99 and XL €3.99 per seller checkout, based on the largest selected parcel size. Carrier availability is retrieved through Montonio; these are platform parcel rates, not a promise of a live carrier quotation. No real shipping is authorised for sandbox orders.

6.3. Sellers must package items suitably, obtain and use the required label, and hand packages over to the selected carrier within the dispatch timeframe displayed in the order. Tracking and verified carrier scans can update order status automatically. A created label alone is not proof of dispatch or delivery.

6.4. Shipment loss, damage, returns and non-delivery should be reported through the relevant order's Support / Report a problem function. Rights against the seller, carrier and platform depend on the facts and applicable law. See the Shipping Policy and Returns & Refunds Policy.

7. Seller payouts and disputes

7.1. Current payouts are simulated: buyer confirmation or expiry of the order’s review window after a recorded delivery event can release the seller’s test balance, unless a dispute or other hold applies. The review deadline is shown with the order; the default is 48 hours and is configurable. A balance-withdrawal request does not send a real bank transfer. There is no regulated escrow or deposit guarantee.

7.2. We may temporarily pause a seller payout while a reported loss, counterfeit allegation, damage, chargeback, withdrawal or other genuine dispute is investigated. We notify parties about the requested evidence and resolution where appropriate. Platform dispute procedures do not remove access to courts or mandatory consumer remedies.

7.3. Sellers must provide correct, own-account payout details and comply with identity verification, tax and anti-fraud checks. Payments and payouts may be delayed by provider processing times, banking days and legal requirements.

8. Cancellation, withdrawal, returns and complaints

8.1. Purchases from business sellers: where a consumer buys at a distance from a trader, they generally have a statutory right to withdraw within 14 days after receiving goods without giving a reason, unless a genuine legal exception applies. Consumers retain applicable rights for defective, misdescribed or counterfeit goods, including statutory conformity remedies. The seller is responsible under the sales contract; PokeCard provides the support and dispute interface.

8.2. Purchases from private sellers: the EU consumer 14-day change-of-mind withdrawal regime and the statutory trader-to-consumer guarantee do not generally apply. Buyers still retain rights under applicable contract law and can raise non-delivery, damage or material misdescription through PokeCard's dispute tools. PokeCard must identify sellers' business/private status before checkout.

8.3. Purchases directly from POKEMARKET OÜ: if PokeCard itself is identified as the actual seller, PokeCard bears the seller's legal consumer obligations for that purchase.

8.4. Unboxing a collectible, opening a sealed booster or removing a collector wrapper does not by itself extinguish a statutory withdrawal right. If handling exceeds what would be possible in a physical shop, the trader may be entitled to a lawful deduction for proven loss of value. Misdescribed or defective goods are dealt with separately. Refer to the detailed Returns & Refunds Policy, including the model withdrawal form.

8.5. Users may submit a complaint via their order's support ticket, the site's Contact page or support@mypokecard.eu. For complaints against PokeCard as the relevant trader, PokeCard will acknowledge and respond in writing within the timeframe required by Estonian law (normally 15 days), or explain any lawful delay.

9. Optional services: Pro and promotion

9.1. PokeCard Pro is currently a one-month, non-renewing paid marketplace feature. There is no automatic monthly renewal unless the user later expressly signs up to a separately disclosed recurring plan. The exact benefits, price, activation date and expiry date are displayed before purchase.

9.2. Listing promotion is an optional, separately priced service (currently a 24-hour promotion where offered). Promotion does not guarantee views, sales, placement or value appreciation. Promotions cannot continue after the related listing is sold or withdrawn.

9.3. When a consumer buys a PokeCard service online, applicable service withdrawal rules apply. If the consumer expressly asks for immediate performance within the withdrawal period, a proportionate amount may be payable for services actually supplied where the law allows. Any loss of withdrawal rights for fully performed services requires the legally required prior consent and acknowledgment; we do not impose a blanket non-refund rule.

10. Privacy, intellectual property and user content

10.1. PokeCard processes account, transaction, delivery, communication and technical data as explained in the Privacy Policy and Cookie Policy. Payment and delivery partners may act as independent controllers for their own regulated services.

10.2. Users grant PokeCard a non-exclusive licence to display and process their listing materials for operating and promoting the marketplace, while retaining their own rights. Sellers warrant they have the necessary rights to their photos and descriptions. Nothing permits users to infringe third-party trademarks or copyrights.

10.3. Illegal listings, rights complaints and concerns about content or account decisions may be submitted through Support with relevant listing references and supporting evidence. We may remove content and inform the affected user where required.

11. Liability, changes and governing law

11.1. We use reasonable care to maintain the platform, but cannot guarantee uninterrupted service. We do not exclude or limit liability where prohibited by law, including for intentional wrongdoing, gross negligence or mandatory consumer rights.

11.2. Changes to these Terms will be dated and communicated as legally required. Material changes will not retroactively remove rights arising from completed purchases. The version presented when a transaction was concluded governs that transaction, subject to law.

11.3. These Terms are governed by Estonian law without depriving consumers of mandatory protection under the law of their EU/EEA country of habitual residence. Mandatory jurisdiction rules remain unaffected.

11.4. If a consumer dispute with POKEMARKET OÜ cannot be resolved directly, eligible consumers may contact the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) via https://ttja.ee. For a dispute about goods sold by a third-party business seller, the proper trader is that seller; the platform can assist with communication. The former EU ODR platform was discontinued in July 2025 and is not a current submission route.

12. Contact and policies

Operator: POKEMARKET OÜ · Registry code 17628205
Registered address: Ridva tn 9, Saue, 76506, Estonia
Email: support@mypokecard.eu
Support: Account → Support / Submit a ticket, and the Contact page

Read with: Shipping Policy, Returns & Refunds Policy, Privacy Policy and Cookie Policy. These documents form part of the service information made available before checkout.

Current service: sandbox testing. Payments, balances, shipping labels and payouts are test workflows. Do not pay real money or send physical goods. Consumer-rights information below does not turn a test order into a commercial sale.

Effective: 20 October 2026 · Operator: POKEMARKET OÜ (registry code 17628205) · Support: support@mypokecard.eu / in-platform support ticket

Where we deliver

PokeCard connects buyers with individual and business sellers. Eligible delivery destinations, parcel lockers and carriers are presented at checkout according to the seller's dispatch location, the buyer's destination, parcel dimensions and the active shipping integration. The platform is aimed at Estonia, Latvia and Lithuania, and may display additional eligible countries only when supported by the live checkout. Finland is selectable only where Montonio returns an available carrier and parcel machine. A country selector alone does not guarantee an available route.

Delivery companies and prices

Depending on the route and availability, checkout may offer Omniva, DPD and SmartPosti parcel delivery. The complete shipping charge in EUR is calculated and shown before payment. The current sandbox uses fixed platform parcel charges: S €2.49, M €2.99, XL €3.99. One charge applies per seller checkout, based on the largest selected item size. Carrier availability is dynamic; the charge is not a live carrier price quote. No real dispatch or delivery estimate is promised for sandbox orders.

Dispatch and delivery times

The seller must dispatch the order by the deadline displayed in the order details and provide the item with protective packaging, any required carrier label and accurate shipment dimensions. Sandbox orders have a three-day dispatch deadline once payment and any required delivery selection are complete; the deadline is displayed in the order. Test tracking events do not establish a real delivery. Real delivery-time ranges will need to be disclosed before commercial shipping starts. Cross-border delivery and holidays may extend those estimates. If delivery is significantly delayed, buyers should submit a support ticket using their order number.

Tracking and delivery verification

When technically available, parcel scans from the selected carrier automatically update order status (prepared, collected, in transit, available for pickup, delivered or returned). Creating a label does not establish that the parcel was actually handed over. An order marked delivered is based on available carrier events and may be disputed with evidence. A buyer should check the parcel and contents promptly after collection.

Packaging, damage and missing items

Sellers must use robust, moisture-resistant packaging appropriate for collectible cards: protective sleeves/toploaders or equivalent rigid protection, securing the contents against movement, and a suitable outer package. A high-value or graded item may require additional padding and protection. Packaging requirements do not reduce any mandatory seller responsibility for delivery.

If the parcel is damaged, missing, delivered to the wrong place or shows signs of tampering, the buyer should retain packaging and labels, photograph the item and parcel, preserve tracking details, and open Order → Report a problem or contact support@mypokecard.eu as soon as reasonably possible. The platform may request evidence from the seller or carrier and pause the related payout while investigating.

Uncollected parcels and returns to sender

Carrier pickup deadlines appear in tracking or carrier messages. An uncollected parcel may be returned to the sender and can cause additional carrier charges. Any charge passed to a consumer must be disclosed beforehand and comply with applicable law; a consumer's mandatory withdrawal and defect remedies remain in force. Do not send a return to POKEMARKET OÜ's registered address unless Support has expressly instructed you to do so.

Risk and ownership

Where consumer law applies, risks of accidental loss or damage during delivery pass according to mandatory applicable rules; a trader cannot transfer shipping risk to the consumer earlier than the law allows merely by handing the parcel to its chosen carrier. For private-party transactions, applicable contract law and the agreed delivery method determine risk, subject to the platform's dispute process.

Questions and support

Use Account → Purchases → Report a problem, Contact → Open support tickets, or support@mypokecard.eu. State the order reference, carrier, parcel number and issue. Statutory claims may also be made directly against the actual seller identified in the order.

Current service: sandbox testing. Payments, balances, shipping labels and payouts are test workflows. Do not pay real money or send physical goods. Consumer-rights information below does not turn a test order into a commercial sale.

Effective: 20 October 2026 · Operator: POKEMARKET OÜ (registry code 17628205)
Contact: support@mypokecard.eu · Account → Purchases → Report a problem / Contact → Open support tickets

First: check who sold the product

PokeCard is a marketplace. The identity and actual status of the seller determine consumer rights. Do not assume that a username or a Pro badge establishes whether someone is a private seller or trader. Buyer rights differ depending on seller status. The platform assists with complaints, payments and refunds but is not automatically the seller of each item.

1. Consumer purchase from a business seller

A consumer who buys a product online from a trader generally may withdraw without giving a reason within 14 days after the consumer (or their designated recipient, other than the carrier) physically receives the goods, subject to specific statutory exceptions. For multiple goods sent separately under one order, the period may run from receipt of the last item. The right is not lost merely because the order came from an online auction.

To withdraw, notify the seller or submit the Withdraw from purchase link in the footer or order details, a support ticket, or email support@mypokecard.eu, clearly identifying the order and stating the decision to withdraw. You may use the sample form below but are not required to. Notice sent before the deadline is sufficient. The online form records your notice and its timestamp and queues an email acknowledgment to your verified account email. You can also download the acknowledgment after submission. Acknowledgment is receipt of your notice, not a decision on a refund; a reason is not required.

The consumer must return the item to the return address supplied by the seller or in the approved return instructions without undue delay and normally no later than 14 days after notifying withdrawal. Unless the seller agreed otherwise or failed to inform the buyer before purchase, the consumer bears the direct cost of returning an unwanted item. We recommend a tracked, insured return for valuable cards; the buyer must not be forced to buy an unnecessarily expensive service.

The relevant trader refunds the price and standard outward delivery charges no later than 14 days after receiving the withdrawal notice, but may lawfully withhold the refund until it receives the item back or receives proof of return shipment (whichever is earlier). Extra costs for a more expensive delivery option selected by the consumer need not be refunded if standard delivery was offered. Refunds normally use the original payment method unless an alternative is expressly agreed without extra cost to the consumer.

The consumer may inspect goods as reasonably possible in a physical shop. If handling beyond what is necessary to establish their nature, characteristics and functioning demonstrably reduces value, a lawful value deduction may be made. For collector merchandise, opening a sealed booster box or pack may materially reduce its resale value, but does not automatically eliminate the statutory withdrawal right. No automatic “all opened sealed products are non-returnable” rule applies just because they are collectibles.

2. Private-to-private purchases

A purchase from a genuinely private seller generally does not carry the EU trader-to-consumer 14-day change-of-mind withdrawal right or the statutory two-year consumer conformity guarantee. The buyer and private seller may agree voluntary returns. Nevertheless, failure to deliver, a counterfeit card, or a materially inaccurate description may give rise to rights under general contract law. File a ticket promptly and retain listing photos, payment confirmation and conversations. The private seller must not misrepresent their status to avoid consumer law.

3. Incorrect, damaged, counterfeit or missing goods

Do not treat these cases as ordinary change-of-mind returns. Contact the actual seller and create a PokeCard support case describing the issue, with photos of the outer parcel, packaging, labels and item and any available unboxing evidence. The platform may pause a payout while the facts are assessed. Buyers should follow approved return instructions so evidence, refund and delivery records are preserved.

For goods bought from a trader, the consumer retains mandatory statutory conformity remedies, including applicable repair, replacement, price reduction or contract termination. In Estonia, the seller is generally responsible for relevant defects discovered within two years after delivery, subject to the statutory requirements; no platform policy can remove that right. Where the seller is responsible for a defect, the remedy must not impose prohibited costs on the consumer. Report discovered defects promptly, including within applicable statutory notice periods.

4. Pre-dispatch cancellation, failed delivery and refunds

A seller may approve cancellation before dispatch; the buyer can also exercise any statutory withdrawal right, whether or not shipment has begun. If the listing cannot be fulfilled, payment fails, the shipment is confirmed lost, or a claim is decided in the buyer's favour, the relevant amounts are refunded under applicable law and payment-provider processes. Carrier and banking processing times may affect when funds appear in the account.

5. Paid PokeCard services

PokeCard Pro is a one-month purchase without automatic renewal. Listing promotion, where offered, is generally a 24-hour service. For consumers, statutory withdrawal rights for services apply; when immediate service starts on the consumer's express request, lawful proportional charges or narrowly defined loss of withdrawal rights for fully performed services require the statutory information and affirmative consent. A blanket “no refunds” exclusion does not apply.

6. Submitting and escalating a complaint

Use the order-specific ticket, or support@mypokecard.eu. Include the order number, seller, item and desired remedy. We may request further information and notify both parties of decisions affecting the transaction. Where POKEMARKET OÜ is the responsible trader, written consumer complaints will be answered in accordance with Estonian statutory deadlines, normally within 15 days or with a written reason for delay.

For an unresolved dispute with a trader, eligible consumers may approach the Estonian Consumer Disputes Committee: https://ttja.ee/en/private-client/consumer-rights/consumer-rights-and-obligations/consumer-claims . For sales by third-party businesses, that seller is the responsible trader. The old EU Online Dispute Resolution (ODR) portal closed in July 2025 and is not an available claims channel.

Model withdrawal notice (optional)

To: [name of trader/seller, or via PokeCard Support at support@mypokecard.eu]
I hereby notify you that I withdraw from the contract for the purchase of: [product]
Order reference: [number]
Ordered on: [date]; received on: [date]
Consumer name: [name]
Consumer email/address for correspondence: [details]
Date: [date]
No reason for withdrawal is required.

Important: This form is for statutory consumer withdrawal where applicable. It does not imply that purchases from genuinely private sellers have a statutory 14-day change-of-mind period.

Effective: 20 October 2026
Data controller for operation of the marketplace: POKEMARKET OÜ, registry code 17628205, Ridva tn 9, Saue, 76506, Estonia
Privacy contact: support@mypokecard.eu · Support ticket: Contact / Submit a ticket

1. Scope and controller roles

This Privacy Policy describes processing by POKEMARKET OÜ for PokeCard accounts, marketplace listings, offers, auctions, communications, orders, payments, shipping coordination, customer support and optional paid services via mypokecard.eu / pokecard.ee. Business and private sellers may independently determine how they process the information needed for their sale. Banks, Montonio, carriers and their financial/logistics partners may act as separate controllers for their own services; consult their policies as appropriate.

2. What data we collect

• Registration and identity: username, email address, encrypted/hashed authentication data, account settings, seller classification, business and verification information when applicable.
• Listings and profile: seller name or public username, listing photos and descriptions, prices, offers, ratings, reviews, collection visibility choices and messages or other information posted on the site.
• Transactions and payments: order references, items, amounts, fees, payment and refund status, limited processor identifiers, payout beneficiary name, bank identifier and IBAN if required. Payment details are entered in the payment provider’s checkout; PokeCard stores transaction references and statuses.
• Deliveries: sender and recipient names, addresses or parcel lockers, phone/email as required by the selected carrier, parcel identifiers, shipping labels, dispatch and tracking events.
• Support and safety: support tickets, dispute materials, photographs, allegations, moderation decisions, fraud-prevention signals and account security logs.
• Technical data: IP address, device/browser information, session identifiers, timestamps and essential cookies; optional analytics and marketing identifiers only when those tools are enabled and a lawful basis (including consent when required) applies.

Please do not submit unnecessary government ID, health or other sensitive information in public listings or messages. When identification is required, we will direct users to an appropriate secure workflow.

3. Purposes and legal bases

We do not condition essential marketplace use on optional marketing or analytics consent. Consent can be withdrawn without affecting lawfulness of earlier processing.

4. Who receives the information

We share only information reasonably needed with (i) the counterparty seller or buyer to complete a transaction, (ii) payment providers such as Montonio and relevant banks/payment institutions, (iii) delivery partners such as Omniva, DPD and SmartPosti where selected, (iv) authorised infrastructure, hosting, database, email, monitoring and customer-support service providers, and (v) advisers, insurers, courts or authorities where justified or legally required. Public profile fields and publicly visible listings are available to platform visitors in accordance with the site's actual access configuration. Private messages, verification documents and financial details are not intended to be public.

The current implementation uses ChatGPT Sites with Cloudflare Workers, D1 database and R2 storage, Supabase for authentication, Montonio sandbox payments and shipping, and Resend for configured transactional emails. Historical Stripe test-payment records and reconciliation code remain. Discord is an external community link. Provider functions and data shared depend on the feature used. For information about specific processing locations and contractual safeguards, contact support@mypokecard.eu.

5. International transfers

Service providers may process personal data outside the European Economic Area. Such transfers require an applicable GDPR transfer mechanism, for example an adequacy decision or appropriate contractual safeguards. Details of material transfers can be requested through support@mypokecard.eu. We do not represent the service as EU-only hosting.

6. How long we keep data

We retain data only for the relevant purposes and lawful periods. Typically: active account/profile data until account closure, followed by deletion or restricted archival where no longer needed; orders, invoices and accounting documents for statutory retention periods (generally seven years under applicable Estonian accounting obligations); dispute records for the time reasonably necessary for complaint handling and legal claims; technical/security logs for limited periods justified by the security purpose; optional consent records while necessary to demonstrate the consent choice. Login sessions expire after 30 days. Recent signed-in IP addresses are retained encrypted for up to 90 days, up to 20 per account; restriction records are handled separately. Contact us for the retention applicable to a specific record. Information may need to remain after account deletion where law requires it, or where necessary for an unresolved transaction or legal claim.

7. Your rights

Subject to legal conditions, individuals can request access to their data, rectification, erasure, restriction of processing, portability, and objection to processing based on legitimate interests. They may withdraw consent at any time and object to direct marketing. To exercise rights, contact support@mypokecard.eu or open a privacy support ticket; we may verify identity before disclosing personal data. We normally respond within one month, extendable in the cases permitted by GDPR. If dissatisfied, you may complain to the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) at https://www.aki.ee or a competent supervisory authority in your country.

8. Cookies, communications and marketing

Essential login, security and checkout cookies may be required for the service. Optional analytics/advertising cookies must not be set until the user has given valid consent where required, and users must be able to reject or subsequently change their choices. Details belong in the separate Cookie Policy and cookie settings panel. Transactional emails (e.g., verification, shipping, receipt and dispute messages) are not marketing consent; newsletters and direct promotional email require an applicable legal basis and an easy unsubscribe mechanism.

9. Security and automated decisions

We use appropriate organisational and technical safeguards, such as role-based permissions, access controls, transport encryption, monitoring and secure payment integrations. No internet system can be guaranteed absolutely secure. We may use rules or automated indicators to detect suspicious activity, but meaningful access to challenge and a human review path will be provided where required by law. Contact support to challenge a restriction or request review of an automated flag.

10. Changes

We update this document when processing changes. Material changes will be communicated as appropriate, and the effective date will be updated. Contact support@mypokecard.eu for a previous version where relevant.

Effective: 20 October 2026 · Controller: POKEMARKET OÜ · Email: support@mypokecard.eu

Cookies and browser storage support account access, security, checkout continuity and choices you request. The current application contains no optional advertising or third-party analytics scripts.

Application cookie and storage inventory

Cookie settings

Use Cookie settings in the footer to view this inventory and clear the saved display preference. Login and security cookies are necessary for the service you request. Sign out to remove the login cookie; your browser controls can clear remaining cookies and storage, which may interrupt sign-in or checkout.

There are no optional analytics or marketing categories to enable in this version. If optional tracking is introduced, it must remain off until any required consent is obtained, with equally accessible accept/reject choices and later withdrawal.

External services

Montonio checkout, external Discord links and payment or carrier pages have their own privacy and cookie information. This inventory covers application-defined storage on PokeCard, not every cookie set by an external provider on its own pages. Hosting-layer storage remains subject to the hosting provider’s notices.

Contact

Contact support@mypokecard.eu or open a support ticket for privacy questions. See the Privacy Policy for data processing and rights.

Current service: sandbox testing. Payments, balances, shipping labels and payouts are test workflows. Do not pay real money or send physical goods. Consumer-rights information below does not turn a test order into a commercial sale.

PokeCard is operated by POKEMARKET OÜ (Estonia).

What can we help with?

Order and payment queries, parcel delivery and tracking, support for returns, complaints and seller disputes, suspicious or counterfeit listings, account issues, privacy or data rights requests, and platform billing.

Please include the order or listing reference. For a physical return, contact the seller or request approved return instructions first; do not automatically mail a return to the registered office.

Complaints and disputes

Where POKEMARKET OÜ is the relevant trader, we respond to written consumer complaints in line with Estonian consumer law, ordinarily within 15 days, or provide written justification for any lawful delay. Consumers may seek assistance from the Estonian Consumer Protection and Technical Regulatory Authority and, where eligible, the Consumer Disputes Committee: https://ttja.ee. For purchases from another business seller, that seller remains the sales-contract counterparty; PokeCard provides a dispute/support route.

Transparency

PokeCard is an independent marketplace and is not affiliated with or sponsored by The Pokémon Company, Nintendo, Game Freak or Creatures. Test checkout displays the item, fees and delivery total. Sandbox balance and payment amounts have no real-money value; do not send physical goods for test orders.

Customer service

Customer service is available by email at support@mypokecard.eu and through account support tickets. Telephone support is not currently offered.